At the beginning of 2020, life was pretty normal. In the United States, we had the usual business of politics, and we had the typical business of business. In March, for the most part, business and normalcy ground to a halt. No one, not even Nostradamus, could have predicted how the world and the United States would react to the COVID-19 pandemic. Never in the United[...]

External factors influence our day-to-day lives, which make the world an uncertain place. Insurance carriers, like Lighthouse, look to remove uncertainty in order to properly develop products for our customers, adjust rates for risks taken, and protect ourselves from a catastrophic loss caused by an external event like a hurricane, tornado, hail, or earthquake.

Today excellent customer service seems to be elusive with overseas representatives, language barriers and not understanding the simplest of problems. One of the worst customer service experiences I’ve had was when I switched my cable company. I was a long-term customer for over 20 years, but recent changes caused problems with the service and made it more expensive.[...]

Insurance companies in coastal states, such as the Carolinas and Florida, are most often rated by the rating agencies, Demotech and A.M. Best. If you were to listen to both agencies, chances are they would both say they’re better than the other. Each agency uses their own financial strength yardstick for evaluating insurers, but which one has the best record?

Over 300 years ago in 1686, some of the first documented product development was put into practice in Lloyd’s Coffee House in London. From this common meeting place for sailors, merchants and shipowners, Lloyd’s of London has grown into the insurance market we know today. Back then, the simple written “marine product” provided much needed protection for valuable[...]